Gailuh Terms and Conditions of Use

These Terms and Conditions (the “Terms”) govern the use of Gailuh —the iPhone app, its Apple Watch app, its widgets and complications— and the related online service (together, the “Service”), as well as the use of the gailuh.com website. Please read them carefully: by creating your account or using the Service you accept them. If you do not agree, do not use Gailuh. If you only visit the website, sections 1, 9, 12, 16 and 17 apply to you.

Last updated: 14 October 2026 · Version 2.3

1. Who we are

The Service is provided by:

• Irakai Studio SL
• Tax ID (NIF): B95935615
• Registered with the Bizkaia Commercial Registry: volume 5806, folio 108, section 8, sheet BI-72383
• Registered office: C/ Ramón y Kareaga 13, 6º D, 48970 Basauri (Bizkaia), Spain
• Email: hola@gailuh.com

In these Terms, “we” means Irakai Studio SL and “you” means the person using Gailuh. How we process your personal data is explained in the Privacy Policy.

2. What Gailuh is

Gailuh helps you record and follow your use of beauty devices, fitness routines and supplements: it reminds you when something is due, counts your sessions and streaks, shows you your progress and lets you take progress photos that are stored on your iPhone and never reach our servers.

Gailuh is a personal organisation tool. It is not a medical device or a healthcare service (see section 8).

3. Your account

• Minimum age. You must be at least 18 years old to use Gailuh. By creating your account and accepting these Terms you declare that you are.
• How it is created. You need an account, which you can create with email and password, with Sign in with Apple or with Sign in with Google. On the Apple Watch you can sign in from your iPhone, with Apple or with a code we email you.
• Your data and credentials. Provide accurate information and keep your password secret. You are responsible for what is done with your account; if you suspect unauthorised use, change your password and write to us.
• An account is personal. Do not share or transfer it.
• Technical requirements. You need an iPhone with iOS 18 or later and an internet connection to sync your data; the watch app needs a compatible Apple Watch paired with that iPhone. Some features depend on system permissions (camera, photos, Face ID, notifications) that you may grant or not.

4. Free plan and Gailuh Pro

4.1. What each plan includes

With the free plan you can keep one active device with one body zone, its reminders, calendar and streaks, and keep one progress photo per device.

Gailuh Pro adds, among other features: unlimited devices and zones, fitness and supplement routines, unlimited progress photos and a before/after comparison, detailed statistics, share cards for your achievements, widgets and the Apple Watch app with its complications.

Before you pay, the app’s purchase screen always shows the included features and the current price. We may improve or change the features of each plan; if a change significantly reduces what you have already paid for, you keep the rights the law gives you as a consumer (section 11).

4.2. If you stop having Pro

If your Pro access ends (because you do not renew, because the store refunds you or because promotional access expires), you return to the free plan without losing data: you choose which device you keep using, and the rest of your devices, zones and routines are frozen —visible but not available for new records— until you return to Pro. We never automatically delete your items or your photos.

5. Purchases, renewal and cancellation

5.1. Options

Gailuh Pro is offered as:

• A monthly subscription with automatic renewal.
• A one-off payment (“Lifetime”): access to Pro with no recurring payments for as long as we provide the Service. It does not mean the app will exist forever: if we close the Service within 24 months of your purchase, we refund the proportional part of the price (section 10).

We do not currently offer a free trial. If we ever offer one, its conditions will be shown before purchase.

5.2. Price and payment

• Purchases are made in the app through the App Store with your Apple Account. Apple collects the payment, issues the receipt and applies its purchase terms; we do not receive your payment details.
• The price, in your currency and including any taxes that apply in your country, is shown in the app before you confirm. It may vary by country depending on the store.
• The monthly subscription is charged when you confirm the purchase and then every month, within the 24 hours before the end of each period, unless you cancel it at least 24 hours before the end of the current period.
• If we change the subscription price, Apple will notify you in advance and, where its rules require, will ask you to accept the new price before it applies; if you do not accept it, the subscription will not renew.

5.3. Cancellation

You can cancel the subscription at any time in iOS Settings → your name → Subscriptions, or from Settings → Manage subscription in Gailuh. Cancelling stops the next renewal; you keep Pro until the end of the period already paid. Deleting your account or uninstalling the app does not cancel the subscription.

5.4. Withdrawal and refunds

Because purchases are made through the App Store, the right of withdrawal and refunds are handled by Apple under its terms (the Apple Media Services Terms and Conditions), which for consumers in the European Union provide for withdrawing from a purchase within 14 days of receiving the receipt. You can request it at reportaproblem.apple.com or from your purchase history. We cannot issue refunds for App Store purchases; refunds when the Service closes are governed by section 10. If Apple refunds a purchase, the related Pro access is removed.

If you bought Pro in another store (for example, Google Play), billing, cancellation, withdrawal and refunds are handled by that store under its own terms.

Nothing above limits the rights you have by law as a consumer.

5.5. Restoring purchases and purchases across accounts

• If you change iPhone or reinstall the app, you can restore your purchases from the Pro screen. A purchase is tied to the Gailuh account you made it with: it cannot be moved to another Gailuh account, even if you use the same Apple Account, unless you have deleted the original account. If you run into problems, write to us.
• If you have several valid purchases at once (for example, a subscription and a one-off payment), you keep Pro while any of them remains valid. If you already have one-off Pro, cancel the monthly subscription so you are not charged further.
• We may grant promotional Pro access (for example, to people testing the app); it lasts as long as we state when granting it.

6. Acceptable use

When using Gailuh you agree not to:

• use it for unlawful purposes or contrary to these Terms;
• access or try to access other people’s accounts or data;
• get around the limits of the free plan or Pro, or tamper with purchases;
• interfere with the operation or security of the Service, overload it or use automated systems to access it;
• copy, decompile or reverse engineer the app, except to the extent the law expressly allows;
• enter unlawful or offensive content, or content that infringes third-party rights, in the text fields (names, notes or catalogue suggestions).

If you break these rules seriously or repeatedly, we may suspend or close your account (section 13).

7. Your content

• What you record is yours: your devices, routines, records, notes and, above all, your progress photos, which are stored on your iPhone and never reach our servers or our providers’ servers; if iCloud Backup is on for your iPhone, they are also in that backup, in your Apple Account.
• You only give us the permission needed to provide the Service: storing your data and syncing it across your devices. We do not access your photos.
• Catalogue suggestions. If you manually add a device that is not in the catalogue, you allow us to use its name, brand and technologies to grow the shared catalogue, free of charge and without identifying you.
• Backups. Because your photos are not on our servers, we cannot recover them for you. If you lose or change your iPhone, you can only recover them from a backup of that iPhone (in iCloud or on your computer), if you had one, or from the “Gailuh” album in Photos, if you turned on “Save a copy to iPhone Photos”. If you uninstall the app, its data is erased, photos included, and the iPhone backup stops including them as soon as it is updated: you will only keep the ones you saved to Photos. We recommend turning on the copy to Photos if you want to keep them.

8. Important notice: Gailuh is not medical advice

• Gailuh is a tracking and organisation tool. It is not a medical device and it does not provide diagnosis, treatment or medical, aesthetic or nutritional advice.
• The reminders, goals and usage frequencies shown in the app are for guidance only and you set them yourself. They do not replace the manufacturer’s instructions for each device or supplement, which you must always follow.
• Consult a healthcare professional before starting, changing or stopping a device, routine or supplement, especially if you are pregnant or breastfeeding, take medication or have any health condition. If you notice any adverse reaction, stop using it and seek advice.
• The device catalogue is informational. The brands and products shown belong to their owners and are mentioned only to identify them: Gailuh is not affiliated with or sponsored by them.

9. Intellectual and industrial property

The app, its software, design, texts, the Gailuh brand, logos and icons belong to us or our licensors. We grant you a personal, non-exclusive, non-transferable and revocable licence to use the app on the Apple devices you control, in accordance with these Terms and the App Store rules. You acquire no other rights over it.

The gailuh.com website. Its texts, images, screenshots and design also belong to us or are used with permission. You may view them and share links to them; to reproduce them for other purposes, ask us first.

Third-party brands. If you own a brand or model that appears in Gailuh and want us to correct or remove its name, email hola@gailuh.com with the subject “Brands”. We will review it and, where appropriate, correct it or remove it from the catalogue.

10. Availability and changes to the Service

• We work to keep Gailuh running continuously, but there may be interruptions for maintenance, updates or reasons beyond our control.
• We may update the app and the Service. Updates may be needed to keep using some features.
• If we decide to stop providing the Service, we will write to your account email at least 90 days in advance and tell you how to get a copy of your data. In that case:
  • Subscription: we will refund the proportional part of the period paid for and not used.
  • One-off payment: Pro access ends with the Service. If the closure happens within 24 months of the purchase, we will refund the proportional part of the price for the months remaining until those 24 are reached (for example, if we close 18 months after your purchase, 6/24 of the price). After 24 months there is no refund.
  • The refund will be made through the same payment method (through the App Store or another store, when the purchase was made there, or, if the store does not allow it, by a method we agree with you) and does not limit the rights the law gives you as a consumer.

11. Warranty and liability

• If you are a consumer, you have the legal conformity guarantees for digital content and services provided by Spanish law (Royal Legislative Decree 1/2007), which these Terms do not limit. If something does not work as it should, write to us so we can fix it.
• We are liable without limitation for damage caused by wilful misconduct or gross negligence, and for damage to life, health or physical integrity caused by our fault.
• To the extent permitted by law, we are not liable for: decisions you make based on information in the app; use of devices or supplements contrary to the manufacturer’s instructions or without professional advice; loss of photos, which we do not keep on our servers, for reasons beyond our control (for example, losing or damaging the iPhone without a backup, or uninstalling the app without a copy in Photos); or failures of third-party services (Apple, Google, your carrier or your connection) beyond our control.

12. Third-party services

Gailuh works with third-party services, such as Sign in with Apple or Google, the App Store, iCloud or Photos. Their use is governed by their own terms and policies. The providers that process data on our behalf are listed in the Privacy Policy.

Links from the website. gailuh.com links to third-party sites, such as the App Store, Google Play or Instagram, which are governed by their own terms and whose content we are not responsible for. What the website says about Gailuh (features, launch dates or prices) is for information only: what applies when you download the app or subscribe is what the app and the store show at that time.

13. Leaving and closing the account

• You can stop using Gailuh whenever you want and delete your account from Settings → Delete account (see the Privacy Policy). Remember to cancel your subscription first, because deleting the account does not cancel it.
• We may suspend or close your account if you break these Terms seriously or repeatedly, or if a law or an authority requires us to. Unless the law or the security of the Service prevents it, we will warn you first, explain the reason and let you respond.

14. App Store terms

If you downloaded Gailuh from the App Store, in addition:

• These Terms are an agreement between you and us, not with Apple. Apple is not responsible for the app or its content, and has no obligation to provide maintenance or support for it: for any question about the app, write to us.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price of the app, if any. To the extent permitted by law, Apple will have no other warranty obligation with respect to the app.
• Apple is not responsible for addressing any claims by you or third parties relating to the app (for example, product liability, legal non-compliance or intellectual property claims); we are responsible for them under section 11.
• You represent that you are not located in a country subject to a US Government embargo and are not on any US Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
• For anything these Terms do not cover regarding the app licence, Apple’s Standard Licensed Application End User License Agreement applies.

15. Changes to these Terms

We may change these Terms because of changes to the Service or the law, or for other justified reasons. If the change is significant, we will write to your account email at least 30 days before it applies. If you do not agree, you can stop using Gailuh and delete your account before that date. Changes do not affect what you have already paid for.

16. Governing law, complaints and courts

• These Terms are governed by Spanish law. If you are a consumer living in another European Union country, you keep the protection given by the mandatory rules of your country. If you are a consumer living outside the European Union, you keep the mandatory protections of the law of your country of residence; Spanish law and the rules on courts in this section apply to the extent those rules allow.
• If you have any problem, write to us first at hola@gailuh.com: we will try to solve it. You can also contact the consumer services of your region or country.
• If you are a consumer, you can bring a claim before the courts of your place of residence, and we can only sue you before them. If you are not a consumer, both parties submit to the courts of the place where Irakai Studio SL is domiciled.

17. Miscellaneous

• If a clause of these Terms is declared void, the rest remains valid.
• Not enforcing a clause at a given time does not mean we waive it.
• These Terms are available in Spanish and English. If there are differences between the two versions, the Spanish version prevails, unless the English one is more favourable to you as a consumer.

18. Contact

• Irakai Studio SL (Tax ID B95935615)
• C/ Ramón y Kareaga 13, 6º D, 48970 Basauri (Bizkaia), Spain
• hola@gailuh.com

Last updated: 14 October 2026 · Version 2.3